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Stone Castle believe in giving
the very best possible customer service. When you joined our web sites
you will have been given all the information needed to cancel or amend
your membership or to sort any password problems. You may have mislaid
that information so we hope that you will find the information you require
below. If you still can’t resolve an issue please contact us by opening a support ticket.
To enable us to help you as quickly as possible please include the following details with your ticket:
Your ccBill User Name and Password and the last time you successfully entered the site.
IF YOU DO NOT RECIEVE AN AUTOMATED EMAIL ACKNOWLEDGING YOUR REQUEST THEN YOUR SYSTEM IS BLOCKING EMAILS FROM OUR SYSTEM. YOU MUST BE ABLE TO RECEIVE EMAILS FROM STONECASTLEPUBLICATIONS.COM
Hotmail and AOL can sometimes block emails from STONECASTLEPUBLICATIONS.COM.
It is your responsibility to use an email service, such as Gmail, that accepts our emails.
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